How do I change the will call name on tickets?

From Prekindle Help

To change the will call name on a ticket, you must log into your Prekindle account. If you do not have an active account, you can Create a Prekindle account.


To access purchases made prior to creating your Prekindle account, be sure to use the same email address used for your previous purchases.

1) When logged into your Prekindle account, click the Dashboard tab. You will see the events to which you have tickets under the YOUR EVENTS heading.

2) Click on the event with tickets that you would like to edit. This will open information about the event. Click on the YOUR TICKETS tab. This will show you how many tickets and what type of tickets (i.e. General Admission, VIP) you have for the event.

3) Type the will call name that you want for each ticket, and click UPDATE. When you have changed the name, a message will appear stating:

Will Call name updated successfully.

Names on guest list tickets cannot be changed.

PLEASE NOTE: In order make sure that event staff has the most up-to-date will call information, will call names cannot be changed 6 hours before the event. If you have a last-minute name change, please contact our Customer Support department for available options.

Please contact if you have any questions about changing the will call name for your ticket.