I am unable to use my ticket. Can I get a refund?
From Prekindle Help
If an event is canceled, you are entitled to a refund. However, if an event does occur, tickets are non-refundable. You can view Prekindle's refund policy here: (https://prekindle.com/refundpolicy).
Many tickets are transferrable, and if you are unable to use your ticket, you can give them to a friend. You can see how to change the will call name on a ticket here: change the will call name on tickets